5-Step Cleaning Process

During Covid situation, cleanliness matters more than ever, We need to commit to these 5-step enhanced cleaning process: prepare, clean, sanitize, check, and reset.

Step 1: Prepare for safer cleaning

• Ventilate rooms before and while you clean. Opening outside doors and windows and using ventilating fans to increase air circulation in the space before beginning to clean and sanitize. Ventilate the space for as long as possible before and during cleaning.

• Gather the right cleaning supplies. Using disinfectant and sanitizer solutions that are registered with relevant governmental agency (e.g. the European Chemicals Agency or the US Environmental Protection Agency).

• Review the safety guidelines for your chemicals. Read the labels on products to understand their active ingredients and how to use them properly.

• Wash hands for at least 20 seconds with soap and water. If that’s not possible, use a hand sanitizer containing 60% alcohol at a minimum, and refer to local governmental agency for the latest guidelines.

• Wear protective equipment. Before you enter the space, putting on protective equipment such as disposable gloves and masks or cloth facial coverings.

• Take out all the garbage. Starting with this step helps prevent dirty garbage from contaminating the space once it has been cleaned. Make sure to line all the garbage cans with fresh bags, which will make it easier to dispose of tissues and other waste.

• Collect all dirty linens throughout the space. Collect dirty linens as soon as we enter the space, and avoid shaking them, which could increase the spread of germs.

• Unplug before cleaning. For your safety and to protect fixtures, unplug appliances before cleaning. Plugged appliances that are turned "off" are still connected to electricity until unplugged. You can also shut off the power at the breaker.

Safety reminder: Consider wearing clean protective equipment before you enter a space. Referring to all safety labels can also help you understand how to use cleaning chemicals properly.

Step 2: Clean dust and debris

Cleaning is when you remove germs and dirt from surfaces—for example, using a soapy cloth to wipe off a kitchen counter or stovetop. It’s important to complete this step before sanitizing your space.

• Wash linens at the highest heat setting recommended by the manufacturer. Remember to wash your hands before you handle any clean linens.

• Wash all dishes, and empty the dishwasher. Wash the dishes used by guests to help ensure hygienic standards. To help avoid cross-contamination, start by walking through the space and collecting dishes from every room.

• Dust the space, and sweep or vacuum the floor. When dusting, start from the top down to ensure there are no visible signs left over. Sweep all hard-surface floors, and vacuum carpeting.

• Clean hard surfaces with soap and water. Wipe each surface down to remove dirt, grease, dust, and germs. Hard surfaces include things like countertops, tables, sinks, cabinets, and floors. When mopping, work from the back corner of the room to the front, and dispose of the water in a sink that hasn’t been cleaned yet.

• Clean soft surfaces based on the manufacturer’s instructions. Soft surfaces include things like carpet, bedding, and upholstery. If soiled, carefully remove any visible dirt or grime, then clean with the appropriate cleaners. If possible, machine-wash items according to the manufacturer’s instructions.

Safety reminder: To help prevent the spread of germs, don’t touch your face while you’re cleaning.

Step 3: Sanitize with disinfectant

Sanitizing is when use chemicals to reduce the number of germs and bacteria. During this step, sanitize all high-touch areas. Such as door knobs, light switches, and cabinets by spraying these surfaces with chemical disinfectant.

• Once a hard surface is clean, spray it with disinfectant. Focus on sanitizing all frequently touched surfaces in the space (such as doorknobs and light switches). Be sure to sanitize electronics based on the manufacturer’s cleaning directions.

• Let the disinfectant stay wet for the specified length of time. The product label will specify the wet contact time needed for the chemicals to effectively sanitize a surface. This allows the chemicals time to kill as many germs as possible.

• Allow surfaces to air-dry. If the surface dries before the wet contact time, there’s no guarantee that the product has killed the pathogens claimed on the label.

Safety reminder: Referring to all safety labels helps ensure you're using cleaning chemicals properly.

Step 4: Check your room-by-room checklists

Access to custom cleaning checklists based on your listing details.

• Double-check that all high-touch surfaces were sanitized. Address anything that might’ve been missed.

• Note any maintenance issues or missing items. As you’re passing through to check for completion, note any items that need to be replaced, refilled, or restocked.

Step 5: Reset the room

To help avoid cross-contamination, it's important to finish cleaning and sanitizing a room before resetting it for the next guest.

• Dispose of and wash your cleaning supplies. Throw away disposable products such as disinfectant wipes. Be sure to also clean any other tools that were used. Wash any cleaning cloths at the highest heat setting possible that is appropriate for the material.

• Safely remove any cleaning gear once you’re done cleaning. Dispose of or wash any protective gear according to their usage guidelines.

• Wash your hands for at least 20 seconds with soap and water. If that’s not possible, use a hand sanitizer containing 60% alcohol at a minimum, and refer to your local governmental agency for the latest guidelines.

• Visually assess each room to ensure the stage is set for the next guest. Imagine yourself as the guest entering the space for the first time.

• Set out cleaning supplies for your guests. We’ve heard from guests that they want the ability to clean on their own while staying in your space. Empower your guests by setting out cleaning supplies they can use, such as hand sanitizer, disposable paper towels, disinfectant spray or wipes, and extra hand soap.

• Restock your cleaning supplies. Be sure to check expiration dates and refill any supplies that you’ve used so you’re ready for the next turnover.

Safety reminder: Always keep chemical products out of reach of children.

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